FH
    FHTechnical Customer Success Lead · API Integration and AI Automation

    Filbert
    Henrico.

    N° 01A working portfolio

    I build financial systems that still work for the people using them — across agentic AI, payments infrastructure, API integrations, and customer success.

    Available for new work
    INDEX
    Years in Fintech7
    Companies6
    Integrations Guided50
    PORTRAITFH · 2026
    Filbert Henrico — Technical Customer Success Lead at Finetiks, photographed in casual professional attire
    Connect on LinkedInWhatsApp
    Intelligent Automation◆Agentic AI◆Fintech Infrastructure◆Customer Success◆Intelligent Automation◆Agentic AI◆Fintech Infrastructure◆Customer Success◆Intelligent Automation◆Agentic AI◆Fintech Infrastructure◆Customer Success◆Intelligent Automation◆Agentic AI◆Fintech Infrastructure◆Customer Success◆

    FHA letter from the desk.

    5 min read · §02

    Filbert Henrico is a Technical Customer Success Lead at Finetiks, specializing in API integrations, payment infrastructure, agentic AI automation, and enterprise workflow design for Southeast Asia's fastest-growing payment companies.

    Fintech and AI professional with 7 years bridging technology and people — from banking operations to agentic AI, API integrations, and workflow automation across Southeast Asia's fastest-growing payment companies.

    My work begins where the runbook ends. I am interested in the seams: where an automation meets a customer, where a model meets a margin, where an abstract workflow becomes a human Tuesday afternoon. The questions I return to are patient ones — about context, craft, and the slow craft of building systems that earn trust.

    This site is a working journal: a place to think out loud about the things I'm building, the principles I'm testing, and the ideas I am still working up the courage to put down in writing.

    FOCUS AREAS
    01

    Intelligent Automation→

    Designing workflows that reduce friction without removing human judgment.

    02

    Agentic AI→

    Exploring context-aware systems that adapt, learn, and collaborate with teams.

    03

    Fintech Infrastructure→

    Deep experience in payments, APIs, and enterprise integrations at scale.

    04

    Customer Success→

    Translating technical complexity into outcomes clients actually care about.

    FHServices & expertise

    What I offer · §03

    Technical customer success and product engineering — from API integrations and payment infrastructure to agentic AI automation and workflow design.

    05 Services · Index
    1. 01API Integration
    2. 02Agentic AI Automation
    3. 03Technical Customer Success
    4. 04Payment Infrastructure
    5. 05Workflow Automation
    [Manifesto]

    The best integrations are invisible.

    Powerful, quiet, and effortlessly simple.

    Working notes · 2026

    §01 / FNORD

    FHSide projects & initiatives.

    Work in progress · §04

    ShortcutSistem

    Visit

    Author

    A free digital audit platform for Indonesian SMEs (UMKM) to check their visibility to AI systems like ChatGPT, Gemini, and Perplexity.

    Key Features

    • AI Visibility Check — analyzes 50+ factors to determine AI discoverability
    • Security Audit — helps meet Indonesian UU PDP compliance requirements
    AI AgentsMCP (Model Context Protocol)Web SecuritySEO Analysis

    Impact

    100% Free for Indonesian businesses — helping UMKM prepare for the AI era

    💡

    Empowering Indonesian SMEs with free AI visibility tools and education.

    Explore Platform

    FHSix companies, one throughline.

    2017 → 2026 · §05
    NOW
    2026 →

    Finetiks

    Technical Customer Success Lead

    Leading intelligent automation initiatives and exploring agentic AI to build smarter, context-aware workflows for enterprise clients.

    "Where automation meets intelligence — creating systems that adapt to context."
    2023

    Brick

    Technical Sales Lead

    Helped fintechs scale through API integrations and hands-on technical advisory across the sales cycle.

    "The best integrations are invisible — powerful yet effortlessly simple."
    2022

    Peakflo

    Customer Success Manager

    Improved automation for accounts receivable and payable workflows, driving adoption across mid-market clients.

    "Automation works best when it respects human judgment."
    2021

    Xendit

    Customer Success Generalist

    Managed client relationships and onboarding for digital payment solutions across Southeast Asia.

    "Trust is built in the details — every integration is a promise kept."
    2019

    Topremit

    Customer-Facing Role

    Ensured trust and compliance in cross-border payment operations for remittance customers.

    "Behind every remittance is a human story worth protecting."
    2017

    Citibank

    Citigold Acquisition Team

    Acquired high-net-worth clients for Citigold services, building a foundation in financial services.

    "The foundation of fintech: empathy, precision, and unwavering reliability."

    FHSpeaking & events.

    Past Events · §06

    Building Your Own Jarvis using Openclaw

    Completed

    Build Club · Speaker

    July 18, 2026
    Google Meet

    Exploring practical applications of agentic AI and how to build AI assistants using Openclaw

    View Event Details

    Interested in having me speak at your event? Let's connect on LinkedIn

    ?Frequently asked questions

    Quick answers · §07

    FHContact & connect · §08

    Let's build something useful.

    I am open to conversations about agentic AI, fintech infrastructure, customer success at scale, and Southeast Asia's payments ecosystem. Reach out via LinkedIn, email, or WhatsApp.

    Filbert Henrico

    Technical Customer Success Lead · Finetiks

    Southeast Asia

    filbertperiod3@gmail.com

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