NOWJun 2025 →
FINETIKS
Technical Customer Support Lead
Customer Service, Manager. FINETIKS is a consumer finance app for saving, managing money, and growing it.
Tangerang · Jun 2025–present
FHTechnical Customer Support Lead · FINETIKS
Filbert
Henrico.
N° 01A working portfolio
I work where fintech products meet the people using them — support, success, and the systems in between.
Available for new work/Updated 8 Sep 2026
INDEX
VU
2025
2
PORTRAITFH · 2026
Customer Support◆Customer Success◆Fintech◆Indonesia◆Customer Support◆Customer Success◆Fintech◆Indonesia◆Customer Support◆Customer Success◆Fintech◆Indonesia◆Customer Support◆Customer Success◆Fintech◆Indonesia◆
FHExperience.
2016–2019
Victoria University
Bachelor of Marketing
Melbourne · 2016–2019
- Technical Customer Support
- Customer Success
- Consumer Fintech
- Support Operations
- AI Tools for SMEs
FHSide projects and initiatives.
ShortcutSistem
VisitAuthor
A free digital audit platform for Indonesian SMEs (UMKM) to check how visible they are to AI systems like ChatGPT, Gemini, and Perplexity.
Key Features
- AI Visibility Check — analyzes 50+ factors for AI discoverability
- Security Audit — helps meet Indonesian UU PDP compliance requirements
AI AgentsMCP (Model Context Protocol)Web SecuritySEO Analysis
Impact
100% free for Indonesian businesses — helping UMKM prepare for the AI era
FHA letter from the desk.
Filbert Henrico is Technical Customer Support Lead at FINETIKS (Customer Service, Manager, Tangerang, June 2025–present). Bachelor of Marketing, Victoria University, Melbourne, 2016–2019.
Technical Customer Support Lead at FINETIKS, working on the customer side of consumer fintech. Based in Tangerang. Open about prior fintech years in conversation — this site only lists roles confirmed on LinkedIn.
My work starts where the runbook ends. I focus on the seams — where automation meets a customer, where a model meets a margin, where a workflow becomes a real Tuesday afternoon. The questions I keep returning to are about context, craft, and building systems that earn trust over time.
This site is a working journal: a place to think out loud about what I am building, the principles I am testing, and the ideas I am still working up the courage to write down.
Before FINETIKS I studied marketing at Victoria University in Melbourne (2016–2019). That background still shapes how I talk about products: clear for customers, useful for the business, and honest about what support can and cannot fix.
FOCUS AREAS
01
Customer Support→
Leading customer support at FINETIKS — Customer Service, Manager level.
02
Customer Success→
Getting people through the product, not just closing tickets.
03
Consumer Finance→
Savings, money management, and related product questions at FINETIKS.
04
AI Tools→
Side work like ShortcutSistem — practical AI visibility tools for Indonesian SMEs.
FHServices and expertise
Customer support at FINETIKS, a consumer finance app. Side work on ShortcutSistem.
05 Services · Index
- 01Technical Customer Support↳Support
- 02Customer Success↳Customer Success
- 03Fintech Products↳Fintech
- 04Workflow Automation↳Automation
- 05AI Tools↳AI
[Manifesto]
The best integrations are invisible.
Powerful, quiet, and simple to use.
Working notes · 2026
§01 / FNORD
FHSpeaking and events.
Building Your Own Jarvis using Openclaw
Build Club · Speaker
July 18, 2026
Google Meet
Practical applications of agentic AI and how to build AI assistants using Openclaw.
View Event DetailsInterested in having me speak at your event? Let's connect on LinkedIn
?Frequently asked questions
FHContact and connect · §08
Let's build something useful.
Open to conversations about customer support, customer success, and fintech products. Reach out via LinkedIn, email, or WhatsApp.
Filbert Henrico
Technical Customer Support Lead · FINETIKS
Tangerang, Indonesia