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    Filbert Henrico
    Technical Customer Success Lead at FINETIKS

    Tangerang, Indonesia

    Hi, I'm Filbert.

    AI that people actually use.

    Filbert Henrico
    Technical Customer Success LeadAI & Automation Consultant

    I lead technical customer success for a consumer finance app and have spent seven-plus years across Southeast Asian fintech — API integrations, agentic AI, and the workflow automation that removes manual work. Based in Tangerang, Indonesia.

    Open to a few good AI problemsUpdated 17 Oct 2026
    Say hi on WhatsAppRead my answers
    Say hi on LinkedIn ↗
    Filbert Henrico, Technical Customer Success Lead at FINETIKS and AI and automation consultant, photographed in casual professional attire
    That's meTangerang, Indonesia
    usually mid-explanation

    Role

    Technical Customer Success Lead

    Focus

    Agentic AI & Automation

    Domain

    Fintech · Payments · API

    Status

    Open to selected projects

    AI Product StrategyWorkflow AutomationCustomer SuccessFintechIndonesiaAI Product StrategyWorkflow AutomationCustomer SuccessFintechIndonesiaAI Product StrategyWorkflow AutomationCustomer SuccessFintechIndonesiaAI Product StrategyWorkflow AutomationCustomer SuccessFintechIndonesia

    Where I've worked.

    04 · Work history
    1. Jun 2025 —NOW

      FINETIKS

      Technical Customer Success Lead

      Leading technical customer success for a consumer finance app: agentic AI workflows and context-aware automation that cut manual intervention by 40%, plus the support operations, escalation paths, and n8n automations behind them.

    2. Dec 2024 —

      BRICK

      Technical Sales Lead

      Guided 50+ enterprise API integrations for fintech clients across Southeast Asia, working with engineering, product, and support teams, and reduced integration turnaround time by 25% through documentation and technical advisory.

    3. Dec 2023 —

      PEAKFLO

      Customer Success Manager

      Owned onboarding, activation, and renewal journeys for enterprise clients on accounts-receivable workflows, improving time-to-value by 35%, contributing to a 95% retention rate, and driving a 30% increase in automation adoption.

    4. Aug 2021 —

      XENDIT

      Customer Success Generalist

      Managed client relationships and onboarding for digital payment solutions across Southeast Asia, resolving technical and API issues through Zendesk, Slack, and WhatsApp for 20+ enterprise implementations.

    5. Jan 2021 —

      TOPREMIT

      Business Acquisition Specialist

      Acquired and maintained cross-border payment partnerships for remittance and corporate clients, with compliance and trust in cross-border operations as the day-to-day concern.

    6. Dec 2019 —

      CITIBANK N.A.

      Citigold Acquisition Team

      Acquired high-net-worth new-to-bank customers through outbound sales, and organised Citigold events and roadshows that generated 15+ qualified leads per event.

    Education

    1. 2016 — 2019

      Victoria University

      Bachelor of Marketing

      Bandar Sunway, Malaysia

    Focus

    • AI Product Strategy
    • Workflow Automation
    • Conversational & Voice AI
    • UAT & Launch Readiness
    • Technical Customer Success

    Things I've built.

    03 · Projects

    justnewme

    Visit site

    Holiday project

    A holiday project: a place where Indonesian brands post clip briefs and creators claim them, submit a TikTok link, and get reviewed. It is still a trial, and still teaching me things.

    What it does

    • Brands: post a brief, review clips, and record manual bank payments
    • Creators: find a task that matches, claim a slot, and submit a TikTok link
    Clip Task PoolTikTok TrialBrand WorkspaceMatch Scoring

    Why it matters

    A working trial for making campaign handoffs clearer on both sides

    Built on holiday time, not as a business.

    Take a look

    ShortcutSistem

    Visit site

    Individual contributor

    A free audit tool that checks how visible a business is to AI systems like ChatGPT, Gemini, and Perplexity. I contribute to this separate project — it is not my company, and not a product I own.

    What it does

    • AI visibility check — analyses 50+ discoverability factors
    • Security audit, AI agents, and MCP support for teams preparing for launch
    AI Visibility AuditSecurity AuditAI AgentsMCP (Model Context Protocol)SEO Analysis

    Why it matters

    Free to use, and aimed at teams getting ready for AI search

    A free AI-visibility and security audit I help with.

    Take a look

    A bit about me.

    05 · The longer version

    I lead technical customer success for a consumer finance app and have spent seven-plus years across Southeast Asian fintech — API integrations, agentic AI, and the workflow automation that removes manual work. Based in Tangerang, Indonesia.

    I start with the work that's slow, repetitive, or easy to get wrong. Once the workflow is clear, I decide whether AI belongs in it, what should be automated, and which decisions still need a person.

    Leading technical customer success keeps me close to the unglamorous parts: escalations, missing context, answers that don't match, and manual processes nobody can audit. That is the perspective I bring to AI product strategy, workflow automation, and voice AI.

    Before FINETIKS I studied marketing at Victoria University in Bandar Sunway, Malaysia (2016–2019). That background still shapes how I talk about products: clear for customers, useful for the business, and honest about what support can and cannot fix.

    — Filbert

    Things I care about

    01

    AI product strategy

    Turn an operational problem into a use case, product requirements, and success criteria that can be tested.

    02

    Workflow automation

    Map repetitive work, human decisions, integrations, and escalation paths before automating the process.

    03

    Conversational & voice AI

    Design conversation flows that connect transcription, AI models, speech, and business tools.

    04

    Production readiness

    Define UAT, evaluation, system limits, and launch checks so the team knows when the product is ready.

    How I can help.

    02 · A few ways I can help

    I help teams pick an AI use case that makes sense, map the workflow, scope something testable, and get it ready for real users.

    Just me, not an agency.

    What I actually do2026
    1. 01AI product strategy & scoping
    2. 02Support & operations automation
    3. 03Conversational AI & voice AI
    4. 04UAT, evaluation & launch readiness

    A small working belief

    The best integrations are invisible.

    Powerful, quiet, and simple to use.

    Working notes, 2026

    Speaking, so far.

    06 · Events

    Building Your Own Jarvis using Openclaw

    Done

    Build Club · Speaker

    July 18, 2026
    Google Meet

    Practical applications of agentic AI and how to build AI assistants using Openclaw.

    See the event

    Want me to talk at your event? Say hi on LinkedIn

    The longer answers.

    Where I write down the answers I keep giving: scoping AI, automating support, and getting a voice system to survive contact with production.

    Questions I get asked

    All questions

    Essays

    All essays

    Questions I get asked.

    07 · Honest answers

    Say hello

    Have a messy problem? Let's talk.

    No pitch deck needed. Tell me what is slow, repetitive, or hard to keep straight, and I will tell you honestly whether AI helps here — and what the first testable step would be.

    WhatsApp is the fastest way to reach me.

    Say hi on WhatsApp Email meMessage me on LinkedIn ↗ Follow on Instagram

    Filbert Henrico

    Technical Customer Success Lead · FINETIKS

    Tangerang, Indonesia

    filbert@fyde.my